James – Front Royal, VA
After finally finishing a restoration on my bass boat, I took it to the water for a test run only to realize that the motor wasn’t running properly. I had a family vacation scheduled fat the end of the week at Lake Anna so I was desperate to get it repaired ASAP. I made the 2 hour trip to Anna Monday morning hoping to find someone who could work on the boat and was fortunate enough that Anna’s Marine could squeeze me in that week. I worked directly with Will in service and explained my situation and that I would be willing to pay expedited shipping or labor charges to have my boat complete by Saturday morning. Will was able to diagnose, order parts, and have my boat on the water by Friday evening. This saved the family vacation and We are grateful for the efforts of Will and the team for getting our boat done in time. I felt the team was compassionate to the situation and very fair in their pricing (which I was a bit concerned about given the time crunch and rush pricing). Great experience, my boat will never go anywhere else for service.